Delete account and data
This page explains how you can have your account in the Hafenmeister.App and the associated data deleted.
App provider: Falk Neugebauer IT-Services e.K., c/o Hafenmeister.App, Friedenstaler Platz 22, 16321 Bernau bei Berlin, Germany.
Option 1: Directly in the app
- Open the Hafenmeister.App and sign in.
- Tap the "App" tab at the bottom right.
- Select "Account".
- Scroll to the "Account" section and tap "Delete account".
- Confirm with your password.
Deletion is carried out immediately. You are then signed out automatically, and signing in with this account is no longer possible.
Option 2: By e-mail
If you no longer have the app installed or can no longer sign in, send an e-mail to:
help@hafenmeister.app
Please state the e-mail address your account is registered with. We review the request, verify your identity and delete the account within 30 days of receiving the request.
Which data is deleted
The deletion removes or irreversibly anonymises the following data:
- Your personal data: first and last name, e-mail address, phone numbers
- Your login data: password and all active sessions on all devices
- Push notifications: all registered device tokens
- Your boats, provided you are the sole owner and the boat has no crane or guest-stay history
- Your assignment to boats of other owners (as co-owner or co-user)
- Open invitation links you created are revoked
Your harbour memberships are ended. Your account is then permanently blocked; your e-mail address is released again and can be used for a later new registration.
Which data is retained — and for how long
Some data we may not delete immediately because it belongs to business transactions of the respective harbour and is subject to statutory retention obligations (§ 147 AO, § 257 HGB, German tax and commercial law).
| Data | Retention |
|---|---|
| Orders, invoices and receipts | 10 years from the end of the calendar year of issue |
| Crane appointments and guest stays | 10 years, insofar as they are part of a billing record |
| Boats with crane or guest-stay history | remain as a record, but without any reference to you: boat name and model are replaced by a placeholder |
After deletion, this data no longer contains any reference to you as a person. Once the retention periods have expired, it is deleted.
If deletion is not immediately possible
In two cases something must be resolved before deletion. The app will point this out to you:
- You are the primary owner of a boat that has additional owners or users assigned. First transfer the primary-owner role to another person or remove the additional assignments.
- There are unpaid orders. These must first be settled or cancelled. Please contact your harbour for this.
Questions
If you have questions about deletion or your rights under the GDPR, you can reach us at help@hafenmeister.app. Further information can be found in our privacy policy.